Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a refund request, you can contact us at support@changelifebuys.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If a purchase was made in part or in full using store credit, any store credit applied to that order will be canceled and removed from your account upon approval of the return; store credit is not reissued as part of a refund.

If a purchase generated store credit as a reward (for example, a promotional bundle that included bonus credit), that reward credit will also be canceled and removed from your account if the qualifying order is returned. Any portion of that reward credit already spent on a separate order will be deducted from future credit or otherwise recovered at our discretion.

If more than 15 business days have passed since we've approved your return, please contact us at hello@changelifebuys.com.